EVCharge E2E Verify — run-verify-e2e-chat-002-20260401-0758

Run: run-verify-e2e-chat-002-20260401-0758
Scenario: e2e-chat-002-support-chat.md
Start: 2026-04-01 07:58 UTC · Finish: 2026-04-01 08:16 UTC · Duration: ~18 min
Client: v2.2.15 (dev) · Dispatcher: v1.4.1-63e311d

Steps

#	Module	Block	Status	Details
V0	Bot Service	Healthcheck	PASS	Bot Service health OK: supabase=true, mattermost=true
V1	Client	Login	PASS	Already authorized. Main screen with active orders visible.
V1b	Client	Version	PASS	Version 2.2.15 (dev) confirmed in profile
V2a	Client	Главная → Поддержка	PASS	"Связаться с поддержкой" → in-app ChatWidget (NOT Telegram)
V2b	Client	Профиль → Поддержка	PASS	"Служба поддержки" → in-app ChatWidget (NOT Telegram)
V2c	Client	Заказ → Поддержка	SKIP	Order detail has "Открыть чат" (route chat), not "Написать в поддержку"
V3	Client	Отправка сообщения	PASS	Message sent and visible in ChatWidget. Support channel created. First attempt hit 502 (orphaned MM channel) — resolved.
V4	Dispatcher	Dashboard	PASS	Dashboard loaded. 4 unassigned orders.
V5	Dispatcher	Видит сообщение	PASS	"Поддержка — Apple Moderator" with client message visible at 05:11
V6	Dispatcher	Отвечает	PASS	Reply sent: "Здравствуйте! Техник приедет в течение часа." at 05:13
V7	Client	Видит ответ	PASS	Reply visible as "Служба поддержки" in ChatWidget. Note: not real-time — required re-entering chat.
V8	DB	Верификация	PASS	mm_channel_mapping: dispatcher assigned, timestamps correct

Module

Block

Status

Details

Bot Service

Healthcheck

PASS

Bot Service health OK: supabase=true, mattermost=true

Client

PASS

Already authorized. Main screen with active orders visible.

V1b

Client

Version

PASS

Version 2.2.15 (dev) confirmed in profile

V2a

Client

Главная → Поддержка

PASS

"Связаться с поддержкой" → in-app ChatWidget (NOT Telegram)

V2b

Client

Профиль → Поддержка

PASS

"Служба поддержки" → in-app ChatWidget (NOT Telegram)

V2c

Client

Заказ → Поддержка

SKIP

Order detail has "Открыть чат" (route chat), not "Написать в поддержку"

Client

Отправка сообщения

PASS

Message sent and visible in ChatWidget. Support channel created. First attempt hit 502 (orphaned MM channel) — resolved.

Dispatcher

Dashboard

PASS

Dashboard loaded. 4 unassigned orders.

Dispatcher

Видит сообщение

PASS

"Поддержка — Apple Moderator" with client message visible at 05:11

Dispatcher

Отвечает

PASS

Reply sent: "Здравствуйте! Техник приедет в течение часа." at 05:13

Client

Видит ответ

PASS

Reply visible as "Служба поддержки" in ChatWidget. Note: not real-time — required re-entering chat.

Верификация

PASS

mm_channel_mapping: dispatcher assigned, timestamps correct

Support Entry Points Audit

Entry Point	Expected	Actual
Главная → "Связаться с поддержкой"	In-app ChatWidget	ChatWidget (PASS)
Профиль → "Служба поддержки"	In-app ChatWidget	ChatWidget (PASS)
Заказ → "Написать в поддержку"	In-app ChatWidget	Button absent (SKIP)

Entry Point

Expected

Actual

Главная → "Связаться с поддержкой"

In-app ChatWidget

ChatWidget (PASS)

Профиль → "Служба поддержки"

In-app ChatWidget

ChatWidget (PASS)

Заказ → "Написать в поддержку"

In-app ChatWidget

Button absent (SKIP)

DB Checkpoint

SELECT mm_channel_id, mm_channel_name, channel_type, assigned_dispatcher_id, last_client_message_at FROM mm_channel_mapping WHERE client_id = '2a0b26a1-...' AND channel_type = 'support'; Result: mm_channel_id: bh3wzezq1fyex8duuutzef448o mm_channel_name: support-2a0b26a1 channel_type: support assigned_dispatcher_id: a7a78a62-8a5e-4c54-9977-d90cdb75b51b (testadmin) last_client_message_at: 2026-04-01 05:11:07.95+00

Issues Found

MEDIUM [Bot Service] Orphaned MM channel causes 502 on support chat creation. findOrCreateSupportChannel fails when MM channel exists (soft-deleted) but mm_channel_mapping record is missing. Should handle "channel already exists" error by looking up existing channel.

LOW [Client] Dispatcher reply not delivered to Client via WebSocket in real-time. Client only sees reply after navigating away and re-entering chat.

LOW [Bot Service] last_activity_at in mm_channel_mapping not updated after dispatcher reply (only on client messages).

INFO [Client] Order detail page has "Открыть чат" (route/technician chat) but no "Написать в поддержку" support entry point.

Screenshots (10)